To provide the very best personalised care that; customers recommend to their family & friends, commissioners prefer for their citizens, self funders select for themselves, our colleagues are proud of and we generate long term returns for our investors.
Providing the very best care with the very best people.
- Always kind, always honest
- We’re in it together
- We are all accountable
- Getting better every day
- Working with you to give you the life you
- We will be clear about what we do and why
- We say ‘thank you’ and ‘well done’
- We celebrate our colleagues successes
- We listen, we learn, we act
- We acknowledge problems and always seek to find solutions
We aim to improve through curiosity, opportunity and challenge.
Our Quality Statement
– To provide the very best personalised care that; Customers recommend to their families and friends, commissioners prefer for their citizens, self-funders select for themselves, our colleagues are proud of and we generate long term returns for our investment.
– As an organisation we ensure our colleagues are always kind and honest, we support each other within our roles and are accountable for what we do. – We strive to get better every day, providing support and skills to ensure we empower our colleagues. Working with Customers to give them the life that they want.
– We will operate a quality structure that is adaptable to meet the needs of a fast changing business environment.
– We welcome all forms of feedback and actively seek the opinions of those who use our service, their family, relatives and advocates.
– We review everything we do regularly, from our community colleagues supporting our Customers daily to our senior management reviewing the organisational strategic aims.