We care about quality
In HSG we are proud of our quality and of our 95% good or outstanding rating with the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). We are a people-focused business, from our hands on senior managers who have local knowledge and experience to our compassionate care colleagues who do what they do because they care.
Who are our services for?
Our services are to provide domiciliary care, reablement and complex care support to older people living independently in their own homes. However, we can provide a wide range of services, to people with a learning disability, a physical disability or mental health support needs, people in extra care schemes and supported living accommodation. We also offer support to customers with complex health needs.
Our aim is to support people so they enjoy life as independently as possible. Our carers are trained to enable rather than create dependence. We help people create their own plans to measure progress over time and work towards improving quality of life according to what’s important for the individual.
All of our carers and support workers are routinely provided and/or recruited according to individual needs, preferences and specified requirements.
To ensure that at all times, services are provided which comply with the requirements of:
Our quality statement
Chief Operating Officer
It’s a very reliable service. They are patient and helpful with everything.”
I think the service they provide to me is outstanding and I would certainly recommend them.”
My Mom’s primary caregiver is wonderful. The nurse is wonderful and the overall experience was awesome!”