What marks us out from others is our passion for quality and our commitment to provide the very best care. We know we have some of the best carers working in social care and we want to tell the world about what we stand for within HSG.


Our mission is to provide the very best personalised care that; Customers recommend to their family & friends, commissioners prefer for their citizens, self funders select for themselves, our colleagues are proud of and we generate long term returns for our investors.


A clear vision is a picture or idea that helps us focus our minds and helps us set goals. It helps us understand what we are aiming to achieve.
Our vision is therefore about
‘Providing the very best care with the very best people’.


Our values are our core elements that we all hold dear in our day to day life and work:

  • Always kind, always honest
  • We’re in it together
  • We are all accountable
  • Getting better every day
  • Working with you to give you the life you want.


We have embedded the new culture into the organisation and we continuously look at our behaviours and how we can make colleagues and customers feel valued and ensure we celebrate all achievements. Our behaviours include:

  • We will be clear about what we do and why
  • We say ‘thank you’ and ‘well done’
  • We celebrate our colleagues successes
  • We listen, we learn, we act
  • We acknowledge problems and always seek to find solutions
  • We aim to improve through curiosity, opportunity and challenge.

Take a look at our video by clicking on the link below.