Supporting you to live independently in your own home.
What services can we support you with?
We offer an extensive range of home care services nationwide. We can help you regain your independence after a short stay in hospital through our HSG Reable service, support you in living independently in your own homes through our HSG homecare service, or we can support you with complex care needs if you are faced with a life changing condition and require support living at home.
We can support you with:
If you would like a quick quote or would like to contact us to arrange a visit for you, a family member or friend follow the prompts below and submit.
If you require services on a public holiday, overnight services or live-services please contact one of our representatives in the branch local to you on the locations page.
Contact a Human Support Group branch local to you and make an appointment for us to visit you for a chat about how we can support you. We are happy to visit you at home to discuss ways we can support you and your family and then, once you have decided, you simply leave us to arrange your care package!
Alternatively enter your details on our quote calculator area on this site to give you an idea of the options available to you and submit to your local branch. A member of the team will then call you back to make arrangements for a visit to your home.
We agree a ‘Care Plan’ which details exactly the support that you will need at this present time. This then becomes the work list for each day. Click here for details of the care services we can provide.
Over time a ‘Care Plan’ will require updating as your care needs change so we check regularly to ensure that the care we are providing is appropriate to your current requirements.
This depends on your ‘Care Plan’ and how many care visits you have each week. We very rarely have just one carer assigned to a customer. This allows for periods of time where your carer may be away on holiday or off work due to sickness, however we do try to keep the number of your carers to an absolute minimum.
Our offices are normally open from 8.00am to 5pm Monday to Friday. Outside of these hours, we operate an out-of-hours response service, which is manned from 7am to 10pm. The number for our Response Service will be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.
The Human Support Group is registered with both CQC and CIW. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin and currently we have a 95% good or outstanding rating across all of our branches nationwide. We also carry Public Liability insurance.
We will invoice you on a weekly or four weekly basis, for the service in accordance with our fee schedule. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know. Further details can be obtained in the Contract and Terms and Conditions we ask you to sign at the start of your Care Plan.
We will work with you to create a detailed ‘Care Plan’ which, as well as setting out the care to be delivered, also shows the weekly costs. You may discover that you are entitled to assistance with the cost of your care either from your local Social Services office or via other Government grants.
We work closely with you to ensure that your care service is exactly what you require. After every visit the carer will write the details of activities undertaken during the visit in the comments book (which is retained by you in your home). We have various recording mechanisms for carers to tag in and out of a visit and in some cases record manually on time sheets this way we can keep an accurate record of the times and visits each carer is responsible for.