Community Carer

The role of Community Carer mean you wil be providing the very best care, you will work directly with customers to look after their physical, emotional, cultural and social needs. You will strive to deliver care in a way that meets all of their needs whilst promoting the customer’s choice, independence, dignity and human rights. You will be responsible for creating and maintaining professional relationships with the customer, their family, friends and other agencies so that you create an environment in which the customer feels safe and is able to enjoy the best quality of life.

The role of a Community Carer

Our Community Carers provide care to older adults who require extra support in their own homes. But what sort of care is actually involved in this role? We want to help you understand exactly what a Community Carers role is like so you can decide whether this is the career for you.  Even though every […]

Care Coordinator

A Care Coordinator takes full accountability for the operational performance of your designated area; ensuring that we deliver the very best care and support. You will manage and develop a team of community carers, working together to deliver against growth and quality objectives.

The role of a Care Coordinator

The role of a care coordinator may be the perfect role for you if you are organised, good at building relationships, caring and compassionate and have strong communication skills. While in the role of a carer you would be based out in the community, a care coordinator’s role differs as you would be based in […]

Care Experience Partner

The Care Experience Partner represents the organisation through initial visits, completing face-to-face personalised care and support plans along with regular reviews, you will be championing the organisational value ‘working with you to give you the life you want.’ As a community-facing role, you will be responsible for sharing best practice amongst our community colleagues, challenging and improving poor practice and motivating people to be the best they can be. At times, you will be asked to deputise for the Care Coordinator so you will also be fluent in respect of office processes, especially around rota coordination. You will also be a champion for moving and handling and medication training.

Learning and Development Partner

As a Learning & Development Consultant you will work with relevant stakeholders across the organisation to identify skills gaps and play a key role in analysing the training needs and the support required for our colleagues as part of their Continued Professional Development (CPD) and to ensure that as an organisation we are working together to provide a high quality of care to our internal and external customers. A key role responsibility will be to work closely with the Access Project team to support colleagues across the organisation, ensuring that there is optimum usage of the Access system including taking responsibility for checking the quality of the data within the system after ‘Go Live’. You will also work closely with the Registered Branch Managers and the branch co-ordinating teams to make sure that they are confident and competent using Access to drive the business forward in the most efficient manner possible.

Care Experience Manager

The role of Care Experience Manager assumes the lead for quality within the branch, you will ensure that the customer care experience is second to none. You will be the first point of contact in respect of any concerns raised with a view to seeking resolution as efficiently as possible, learning from any mistakes that have been made and ensuring that all colleagues are working together, getting better every day. You will also develop and support a team of Care Experience Partners, who are responsible for ensuring Care Colleagues are carrying out the very best care in the community in line with our organisation’s philosophies, policies and procedures.
Deputising for the Registered Branch Manager during periods of absence, leading the team to ensure that operational branch performance is achieved and the team have the direction they need

The role of a Care Experience Manager

As our mission is to provide the very best care it is crucial that all of our colleagues are working at the same standard and providing the highest levels of care which is something our Quality team manage. Every one of our care colleagues has the opportunity to reach their full potential. Our colleague Vicky […]

Registered Extra Care Manager

The Registered Extra Care Manager takes full accountability for the operational performance of your service, leading, developing and driving the business while ensuring that it delivers the very best quality care and support. You will lead the onsite care team to deliver reliable, responsive and person centred care and support to residents.

The role of a Registered Extra Care Manager

An Extra Care Manager, manages the safe delivery of service that is delivered within self-contained homes and apartments. This involves supporting colleagues, customers and the organisation’s needs.  Lisa our Registered Extra Care Manager at Village 135 and Westfield’s has worked in social care for 15 years and gives us an insight into her role of […]

Registered Branch Manager

The Registered Branch Manager role is a key leadership role, you will take full accountability for the operational performance of your designated branch; leading, developing and driving the business while ensuring that we deliver the very best quality care and support. You will manage and develop a team of Coordinators, be involved in day to activity, support with business growth and identify new business opportunities.

The role of a Registered Branch Manager

It is a branch manager’s responsibility to manage the safe delivery of service within their branch by managing colleagues, customers and the organisation’s needs. This role is all about making sure care is being provided to the highest standard and in the most effective way within the area.  Our Wrexham branch manager Lianne Carling has […]

Regional Director

The role of Regional Dircetor is a key leadership role, you will take full accountability for the operational performance of your designated region; leading, developing and promoting the business while ensuring that we deliver the very best quality care and support. You will manage and develop a team of Registered Branch Managers, be involved in day to day activity, drive business growth and identify new business opportunities.