The Human Support Group Induction Training Course

Our Induction training course is designed to meet the Care Certificate/Common Induction Standards. Induction training is adapted to suit the needs of our organisation and our care colleagues availability to cover a host of current topics and vital areas of care. This is to ensure we provide our customers with the knowledge and satisfaction that our care colleagues are fully prepared to deliver their care professionally and safely. It also gives care colleagues the knowledge, skillset and confidence to deliver high quality care against the our core values.

The Human Support Group induction course covers the following areas as an introduction to a career in care

  • Understand your role
  • Your personal development
  • Duty of care
  • Equality and diversity
  • Work in a person centred way
  • Communication
  • Privacy and dignity
  • Fluids and nutrition
  • Awareness of mental health, dementia and learning disabilities
  • Safeguarding adults
  • Safeguarding children
  • Basic life support
  • Health and safety
  • Handling information
  • Infection prevention and control

To further enhance skills and knowledge and prepare care colleagues for working within the care industry we also cover the following subjects via e-learning modules:

  • Moving & Handling Theory
  • Diversity & equality
  • Mental capacity
  • Role of the carer
  • Food hygiene
  • Communicating effectively
  • Fire training
  • Nutrition & diet
  • Safeguarding of vulnerable adults
  • Principles of care and confidentiality
  • Dementia care
  • Health & safety
  • Person centred care
  • Infection control

  • First aid

Learning and Development

We have a team of Care Experience Partners managed by our Head of Care Experience, who shadow the Human Support Group Care Colleagues whilst they are out in the community ensuring they are working in line with our organisation’s philosophies, policies and procedures.

These philosophies have been developed by the Directors and set by our Head of Learning and Development to ensure every one of our care colleagues has the opportunity to reach their full potential whilst following our organisational core values and behaviours.

We can further enhance every care colleagues career development at the Human Support Group by offering them the opportunity of additional educational courses to take them beyond the Level 2 Diploma in Health and Social care. With the current availability of government funding these courses are usually available at significant subsidised rates, which means, they are free to all Human Support Group colleagues, providing the course is completed within the given timescales.

Opportunities through Stephenson College

Stephenson College provides a range of programs which come under the general heading of Distant Learning. Distant Learning is an accessible way to acquire qualifications through a blended learning approach whilst you are working with us.

The benefits of a blended approach to learning are:

  • you gain a nationally recognised qualification at Level 2
  • you further your personal development and develop new skills and understanding
  • that the qualifications are mapped against a range of National Occupational Standards

for older people, Clinical Health Skills, General Health Care and Health and Social Care.

  • a flexible learning schedule, at a pace that suits the individual, while receiving support and

guidance from a dedicated team of qualified assessors/tutors

  • you receive extensive learning support material to cover the whole course


Health and Social Care Apprenticeships provide learners with the knowledge and skills needed to work in a variety of health and social care settings. From helping people with a particular need to providing vital assistance to healthcare professionals in the care of patients.

What is an Apprenticeship?

An Apprenticeship is a work-based training programme designed around the needs of employers, which leads to nationally recognised qualifications for the apprentice. This training is flexible and is predominantly ‘on-the-job’ and in the workplace. There are lots of benefits to doing an Apprenticeship and we are happy to talk you through them.

For further details on these models of learning please contact: L&